Our Staff

Mackenzie Emery, HIS

Mackenzie Emery, HIS

Hearing Instrument Specialist

Mackenzie joins us from the east coast. She graduated from James Madison University’s Speech and Communication Disorders program in 2018. She will be in our Waterloo, Sumner, and Independence locations as a Hearing Instrument Specialist. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her junior and senior year of high school. During the second trip she met a child that was deaf and could only communicate by grunting or pulling on his mother’s shirt. It became a passion of hers to help those in need cope with their hearing loss and to provide the best possible solution to serve their individual hearing needs.

The most important aspect about saving hearing lives to Mackenzie is that she has the opportunity to educate individuals on the communication barriers between them and society and provide a solution. She will provide enthusiastic and consistent care with every patient who seeks out hearing assistance.

Outside of saving hearing lives she enjoys spending time with her friends outside, playing with her two dogs and two cats, and visiting her family on the east coast.

Molly O'Keefe

Molly O'Keefe

Audio Tech

Molly is originally from Manly, IA and moved to Fairbank, IA in 2022. She attended Iowa State University studying Linguistics and Communication Disorders and Sciences. Molly started working at NewSound Hearing Centers in 2022 and started working in the hearing industry in 2021 as an Audiologist assistant while doing newborn hearing screenings.

What Molly loves most about saving hearing lives is the opportunity to help patients improve their quality of life. By restoring their hearing abilities, she can witness the positive impact it has on their overall well-being. Molly finds fulfillment in knowing that she plays a vital role in enhancing her patient’s communication skills, relationships, and overall happiness. Outside of saving hearing lives, Molly loves to spend time with her two dogs, family, and friends.

Jayne Gulden

Jayne Gulden

Sr Patient Services Coordinator

I started working at NewSound Hearing in 2006. I left a full time job in 1994 to be a stay at home mom for my son, Tyler, and daughter, Kaitlyn. When I decided to rejoin the work force, NewSound Hearing seemed like a perfect fit. It was close to my home and my daughter’s school, the employees were great to work with, plus my dad had hearing aids from there. My kids are grown and living out of the area, my daughter is married and I now have a grandson, and my son’s job takes him across the country. Working at NewSound Hearing continues to be a good fit for me!

woman with ipad background

Customer Reviews

She was very helpful. Had a lot of knowledge on h er job.

Russell Steffen, on Google

I have had this problem with my hearing aides saying “normal” quite often. I’ve had several appointments where I’ve asked and they’ve tried to stop it from happening but it has never changed. It happens everywhere but especially when traveling. It is quite frequent and annoying. It even happens in...

Lola Fletcher, on Google

We were so satisfied with new sound in Sumner,Ia. Our technician was amazing. She done a very good job. Actually the best we ever had. Thank you so much for helping us out. You are very much appreciated.

BARBARA JAY MILLER, on Google

6 month checkup. McKenzie always does an amazing job!

Tyler Larsen, on Google

Thank you NewSound for taking great care of my Mom’s hearing needs. She got her hearing aids a year ago and her life is so much better when she can hear what’s going on around her!

Janet Borseth, on Google

Schedule Your Free Consultation

Schedule Now