Our Staff

Mackenzie Emery, HIS

Mackenzie Emery, HIS

Hearing Instrument Specialist

Mackenzie joins us from Chesterfield, VA. She recently graduated from James Madison University’s Speech and Communication Disorders program. She will be in our Waterloo location learning the Hearing Instrument Specialist role. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her Junior year of high school and then again in her Senior year. During the second trip she met a young child that could only communicate by grunting or pulling on his mother’s shirt. It became important to her that helping children and adults to cope and to get hearing help was what she felt most passionate about. To help them hear the best that they can.

The most important aspect about saving hearing lives to Mackenzie is that she is able to help individuals break down communication barriers between them and society. She will provide enthusiastic and consistent care with every patient who is in need of her assistance. Outside of saving hearing lives she enjoys cooking and exercising.

Molly O'Keefe

Molly O'Keefe

Audio Tech

Molly is originally from Manly, IA and moved to Fairbank, IA in 2022. She attended Iowa State University studying Linguistics and Communication Disorders and Sciences. Molly started working at NewSound Hearing Centers in 2022 and started working in the hearing industry in 2021 as an Audiologist assistant while doing newborn hearing screenings.

What Molly loves most about saving hearing lives is the opportunity to help patients improve their quality of life. By restoring their hearing abilities, she can witness the positive impact it has on their overall well-being. Molly finds fulfillment in knowing that she plays a vital role in enhancing her patient’s communication skills, relationships, and overall happiness. Outside of saving hearing lives, Molly loves to spend time with her two dogs, family, and friends.

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Customer Reviews

Rudy Burgs, on Google

Wonderful people and very knowledgeable and helpful. They are very good about listening to my concerns and work towards the best outcomes to enhance my hearing, and quality of life.

Shelly Reck, on Google

Great experience getting a baseline reading of my hearing. MacKenzie was personable, knowledgeable and explained the process and results clearly. I highly recommend her.

Barb Sowers, on Google

Technician was very friendly and very knowledgeable about the many aspects of her job. With this visit, Technician was friendly as always . Skills are the same

Pat Jungling, on Google

We were so satisfied with new sound in Sumner,Ia. Our technician was amazing. She done a very good job. Actually the best we ever had. Thank you so much for helping us out. You are very much appreciated.


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