Our Staff

Mackenzie Emery, HIS

Mackenzie Emery, HIS

Hearing Instrument Specialist

Mackenzie joins us from the east coast. She graduated from James Madison University’s Speech and Communication Disorders program in 2018. She will be in our Waterloo, Sumner, and Independence locations as a Hearing Instrument Specialist. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her junior and senior year of high school. During the second trip she met a child that was deaf and could only communicate by grunting or pulling on his mother’s shirt. It became a passion of hers to help those in need cope with their hearing loss and to provide the best possible solution to serve their individual hearing needs.

The most important aspect about saving hearing lives to Mackenzie is that she has the opportunity to educate individuals on the communication barriers between them and society and provide a solution. She will provide enthusiastic and consistent care with every patient who seeks out hearing assistance.

Outside of saving hearing lives she enjoys spending time with her friends outside, playing with her two dogs and two cats, and visiting her family on the east coast.

Molly O'Keefe

Molly O'Keefe

Audio Tech

Molly is originally from Manly, IA and moved to Fairbank, IA in 2022. She attended Iowa State University studying Linguistics and Communication Disorders and Sciences. Molly started working at NewSound Hearing Centers in 2022 and started working in the hearing industry in 2021 as an Audiologist assistant while doing newborn hearing screenings.

What Molly loves most about saving hearing lives is the opportunity to help patients improve their quality of life. By restoring their hearing abilities, she can witness the positive impact it has on their overall well-being. Molly finds fulfillment in knowing that she plays a vital role in enhancing her patient’s communication skills, relationships, and overall happiness. Outside of saving hearing lives, Molly loves to spend time with her two dogs, family, and friends.

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Customer Reviews

Wonderful people and very knowledgeable and helpful. They are very good about listening to my concerns and work towards the best outcomes to enhance my hearing, and quality of life.

Shelly Reck, on Google

Technician was very friendly and very knowledgeable about the many aspects of her job. With this visit, Technician was friendly as always . Skills are the same

Pat Jungling, on Google

Great experience getting a baseline reading of my hearing. MacKenzie was personable, knowledgeable and explained the process and results clearly. I highly recommend her.

Barb Sowers, on Google

I have had this problem with my hearing aides saying “normal” quite often. I’ve had several appointments where I’ve asked and they’ve tried to stop it from happening but it has never changed. It happens everywhere but especially when traveling. It is quite frequent and annoying. It even happens in...

Lola Fletcher, on Google

We were so satisfied with new sound in Sumner,Ia. Our technician was amazing. She done a very good job. Actually the best we ever had. Thank you so much for helping us out. You are very much appreciated.


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